Late, Cancel, Refund Policy

In an effort to remain timely with our patient flow and allow for optimal client access, we have implemented the following cancellation policy.

Cancellations

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive the services they need.

We ask all new and established clients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or billed to you in the event the card is declined:

• 24 hours or more notice — notification given at least 24 hours prior to your appointment will not receive a charge.
• No-shows or less than 24 hours notice — will result in a cancellation fee of $100 or more depending on the service being booked. Appointment deposits are subject to change at management’s discretion.
• Repeat no-shows — in the event that a patient has a history of two or more no-shows or cancellations, a patient may be subject to pay the full-service price to schedule, at management’s discretion.

You will be reminded of these at the time of scheduling.

We understand that unplanned issues can come up and you may need to cancel an appointment. Unfortunately, it has been our experience that most of the time un-kept appointments are not due to emergencies. As a courtesy, we confirm appointments via email, text, and/or call a week before and the day prior to scheduled appointments.

If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or to someone calling for a same-day appointment. Without notice of cancellation, we are unable to do this — when a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen.

Thank you for being a valued client and for your understanding and cooperation in regard to this policy.

Late Arrival

We suggest arriving 5–10 minutes before your appointment time to allow time to complete paperwork or answer any questions about your service.

We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs so we can do our best to accommodate you.

Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late, your appointment may be shortened or canceled if there is not enough time to complete the procedure.

At The Remedy LLC, we work with each client to discuss treatment objectives and review likely outcomes, benefits, and risks associated with each treatment.

Once services are purchased, they will not be refunded; however, to ensure our clients always receive the greatest experience at The Remedy LLC, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at The Remedy LLC.

For skin care products, all sales are final. However, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase.

All injectable treatment sales (including, but not limited to, Botox, dermal fillers, laser treatments, facials, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.

We will be honest in all our dealings with you. Aesthetics is not an exact science, and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results, and therefore, payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best outcome that we can for you.

Thank you for allowing us to serve you! Scheduling your appointment is your acceptance of these policies.

Treatments

At The Remedy LLC, we offer goods and services that are irrevocable. Therefore, we do not issue refunds for any product or service that has been injected or used in your treatment. In consenting to be treated, it is important that patients understand and accept this condition.

All treatments, procedures, and/or pre-paid packages are non-refundable. Packages are non-transferable and must be used within one year from the date of purchase. Credit from pre-paid treatments, procedures, and/or packages may be applied toward other forms of treatment(s) or product(s) only at management’s discretion. Credit can only be given to and used by the purchaser. No refunds — exchanges only.

Order Cancellations

• Prescription orders that are submitted online are processed immediately and may not be canceled.
• Orders for retail will be evaluated on an individual basis. Please be aware that The Remedy LLC has the right to deny order cancellation.

Refunds & Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, payment will be returned in the method by which the order was paid for.

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions.