Terms of Service

Effective date: September 23, 2026

These Terms of Service ("Terms") apply to your use of remedy-nh.com (the "Site") and to the appointments, treatments, packages, memberships, gift cards and products offered by The Remedy LLC, doing business as Remedy Med Spa ("Remedy," "we," "us"), 1 Cotton Road, Unit 2, Nashua, NH 03063. By using the Site or scheduling an appointment, you agree to these Terms. If you do not agree, please do not use the Site or book services.

1. Not medical advice

Everything on this Site, including treatment descriptions, before and after images, videos, blog posts and pricing, is general information only. It is not medical advice, diagnosis or treatment, and it is not a substitute for an in-person consultation with a qualified provider. Using the Site, submitting a form or sending us a message does not create a provider-patient relationship. If you have a medical emergency, call 911.

2. Eligibility

You must be at least 18 years old to book or receive treatment. Certain non-injectable services may be offered to clients under 18 only with a parent or legal guardian present and consenting, at the provider's discretion. By booking, you confirm that the information you give us is accurate and complete.

3. Consultations and medical treatment

1. Medical aesthetic and wellness treatments, including injectables, IV therapy, laser treatments, microneedling, peels, peptide therapy and medical weight loss, are performed by licensed medical professionals under the direction of a qualified medical provider, as required by New Hampshire law.
2. Before treatment you will be asked to complete a medical history and sign an informed consent specific to your treatment. Please disclose all medical conditions, medications, allergies, pregnancy or breastfeeding, and prior procedures. Withholding information can put your health at risk.
3. Your provider may decline, postpone or modify any treatment if, in their professional judgment, it is not safe or appropriate for you.
4. Prescription treatments are provided only when a qualified provider determines they are appropriate after evaluating you. We cannot guarantee that any prescription will be issued.

4. Results vary

Aesthetic medicine is not an exact science. Results, the number of sessions needed and how long results last differ from person to person. Images and testimonials on the Site show individual experiences and are not a promise of your outcome. Payment is for treatment performed, not for a specific result. Your provider will review the expected benefits, risks and aftercare with you before treatment.

5. Appointments, cancellations and late arrivals

We ask every client to keep a card on file. Please give at least 24 hours notice to cancel or reschedule. No-shows and cancellations with less than 24 hours notice may be charged a fee of $100 or more depending on the service, and clients with repeated no-shows may be asked to prepay. If you arrive more than 10 minutes late, your appointment may be shortened or rescheduled. Online booking is provided through a third-party scheduling platform, and a request is not confirmed until you receive a confirmation from us. Full details are in our Late, Cancel, Refund Policy.

6. Payments, pricing and refunds

1. Prices on the Site are subject to change and are confirmed at your consultation. Final pricing depends on the treatment plan and, for injectables, the amount of product used.
2. Payment is due at the time of service unless you have an approved financing plan.
3. Treatments, procedures and pre-paid packages are non-refundable once purchased. Unused package value may be applied toward other services at management's discretion, and only by the original purchaser.
4. Pre-paid packages are non-transferable and must be used within one year of purchase.
5. Skincare product sales are final, except that a product causing a skin reaction may be returned for a full refund within 7 days of purchase.
6. Prescription orders are processed immediately and cannot be canceled once submitted.

7. Memberships

Memberships are billed monthly to the card on file. Monthly benefits, including IV and wellness shots, do not roll over from month to month unless the membership terms say otherwise. Membership benefits are for the member only. The enrollment, cancellation and minimum-term details for your tier are provided in writing when you join, and those written terms control if they differ from the Site.

8. Specials and promotions

Monthly specials are valid only during the month advertised and while availability lasts, cannot be combined with other offers, and have no cash value. We may end or change a promotion at any time, but we will honor a special you have already purchased.

9. Gift cards

Gift cards are redeemable for services and products at Remedy Med Spa. In keeping with New Hampshire law, gift cards with a value of $100 or less never expire, and no dormancy or service fees are ever charged against any gift card balance. Gift cards are not redeemable for cash except where required by law, and we are not responsible for lost or stolen cards.

10. Financing

Financing is offered through Cherry, an independent third party. Approval, rates and repayment terms are set by Cherry under its own terms, and your financing agreement is with Cherry, not Remedy.

11. Photographs

We may take clinical photographs before, during and after treatment for your medical record. We will not use your photos in advertising, on the Site or on social media without your separate written consent, which you may withdraw at any time for future use.

12. Text messages and email

If you give us your phone number, you agree that we may send you appointment confirmations and reminders by text message. We will send marketing texts only if you separately opt in. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive marketing messages is never a condition of receiving treatment.

13. Privacy

Our Privacy Policy explains how we collect and use your information and is part of these Terms. Please do not send detailed medical information through the website contact form. Share it with our team directly at your consultation.

14. Use of the Site

You agree not to misuse the Site, including by attempting to access it without authorization, interfering with its operation, submitting false information or bookings, or copying its content for commercial use. The text, photographs, graphics and logos on the Site belong to Remedy or its licensors and may not be reused without our written permission. Links to third-party sites, including our booking, financing and social media platforms, are provided for convenience, and we are not responsible for their content or practices.

15. Disclaimer and limitation of liability

The Site is provided "as is" and "as available." We work to keep information accurate and current but do not guarantee that the Site will be error-free or uninterrupted, and we may correct errors or change content at any time. To the fullest extent permitted by law, Remedy is not liable for indirect, incidental or consequential damages arising from your use of the Site. This section applies to the Site only. The medical care you receive at our clinic is governed by your informed consent and applicable New Hampshire law, and nothing in these Terms limits any right you have that cannot be limited by law.

16. Governing law

These Terms are governed by the laws of the State of New Hampshire. If a concern comes up, please contact us first so we can try to resolve it directly. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Hillsborough County, New Hampshire.

17. Changes to these Terms

We may update these Terms from time to time. The effective date above shows when they were last revised. Continuing to use the Site or book services after an update means you accept the revised Terms.

18. Contact us

Remedy Med Spa (The Remedy LLC)
1 Cotton Road, Unit 2, Nashua, NH 03063
(603) 288-5257
Send us a message